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LaShawnda Walker, PMP® CAPM®, currently serves as a Senior Project Manager at USCIS, where responsibilities include establishing knowledge management SOPs that enhanced job function efficiency by 25%. Previously, LaShawnda functioned as an Administrative Assistant, achieving significant improvements in operational efficiency through process optimization and collaboration. Prior to USCIS, LaShawnda worked at the U.S. Department of Justice as a Document Management Analyst I/II and Team Lead, successfully leading a team of 20 and achieving a 15% increase in efficiency through effective daily production tracking. LaShawnda holds a Bachelor's degree in Family Science from the University of Maryland and an Associate of Arts degree in General Studies from Montgomery College.