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Olivia Miles is a skilled Collections Specialist at Updraft since October 2022, focused on collection activities and providing financial advice support to clients. Prior experience includes serving as a Customer Success Specialist at Curve and a Debt Recovery Agent at Anglian Water Services, where Olivia developed expertise in customer service, communication, and cash collection, particularly with vulnerable customers. Additionally, Olivia worked as a Griller at Nando's UK & IRE in late 2017. Academic credentials include a Bachelor's degree in Business Psychology from the University of Lincoln, earned between September 2017 and July 2020, emphasizing leadership and wellbeing.