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Woan Shyuan Lim has a strong background in client services and customer relations. They currently serve as the Head of Client Services at UOB Kay Hian, where they lead various teams and implemented a new softphone system. Their expertise in client relations was also evident during their tenure at SGX, where they held multiple roles, including Head of Client Relations Services and Head of Contact Center. Prior to that, they served as a Senior Assistant Director at the Ministry of Trade and Industry, where they played a crucial role in developing a government web portal to support SMEs. They also have experience in customer relations as a Senior Estate Manager at HDB.

Woan Shyuan Lim earned a Bachelor's degree in Real Estate from the National University of Singapore in 2009. In 2014, they completed a Master's degree in Marketing from Baruch College. Additionally, they participated in an Exchange Programme at The University of Auckland in 2008.