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Callum McCarthy is a seasoned IT professional with extensive experience in research and desktop support. Currently serving as a Research IT Specialist at the Auckland Bioengineering Institute since May 2019, Callum provides solutions and support for research computing needs. Prior roles include Desktop Support Specialist at the University of Auckland, where Callum addressed IT requests while fostering relationships with stakeholders, and Desktop Support Analyst at Fairfax Media, focusing on customer service. Additional experience includes an Application Support Analyst role at the University of Auckland, providing support for PeopleSoft applications, Technical Support 1st Level at Axon Computer Systems, and earlier positions in administration and customer service at Feltex Carpets and Lion.