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Ariel Collado is an experienced IT professional with over 20 years in the field, currently serving as an IT Specialist at Florida International University since April 2011. Responsibilities include managing repairs and installations for faculty and student equipment, providing tier 1 technical support, and collaborating with various departments to address computing needs. Previous roles include Senior Software and Hardware Coordinator at Golden Star Technology Inc, Help Desk Analyst II, and IT Systems Engineer at Beckman Coulter. Ariel has a robust educational background, holding a Bachelor of Science in Information Technology with a specialization in Network Engineering and various certifications in network engineering and security.