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Matthew Wilson is a highly experienced technical support specialist with a strong background in telecommunications. Currently serving as a Tier 3 Technical Support Specialist at Unity Connected Solutions since April 2014, Matthew has expertise in various systems, including Mitel, ShoreTel, Avaya, and NEC products. Prior roles include Senior Service Technician at High Tech Communications, Inc., and Field Service Technician positions at Smart IP and Term Communications, where Matthew has developed extensive technical knowledge and certifications across numerous platforms. Matthew's educational background includes a CCNA certification from Georgian College and a degree in Marketing and Business Administration from Humber College.