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Jose A. has extensive experience in the technical support and customer service sectors, currently serving as a Software Technical Support professional at Bold Group since May 2019, specializing in B2B Tier I & II support and remote software troubleshooting across various Microsoft OS platforms. Prior roles include Account Manager, Financial Data Analyst, and Sales Operations Analyst at Meritize from August 2017 to January 2019, customer service at Cinemark, and Technical Lead at Reynolds and Reynolds Company from August 2013 to May 2017. Jose A. holds a Bachelor's degree in Sociology from Texas A&M University, completed in June 2017.