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Virginia Loica has a wealth of experience in the technical support and operations field. With a background in various roles such as Senior Support Analyst and Operations Analyst, Virginia has demonstrated a strong ability to investigate and resolve production issues efficiently. Virginia also has experience as a Service Desk Analyst, showcasing adaptability and a good understanding of business and user needs. With a Master's degree in Financial and Banking Informatics Systems and a Scrum Master & Leadership certification, Virginia's education complements their practical experience in the industry.