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John Dyson is an experienced operations leader with a strong background in customer-facing roles within the gaming and leisure industry. Currently serving as Customer Operations Director at UK TOTE GROUP since March 2023, John manages all B2C operations and supports B2B initiatives. Previously, as National Operations Director at The Rank Group plc, John led the Mecca Bingo Operations team, focusing on enhancing customer experiences. John's career includes positions such as Area Manager and Operations Development Manager at Mecca Bingo Limited, where John managed multiple clubs and implemented strategic initiatives to improve customer engagement. John holds a Master of Science in Multi Unit Leadership and Strategy from Birmingham City University, along with other relevant qualifications in management and leisure.