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Michelle H. is a seasoned professional with extensive experience in healthcare operations and quality management, currently serving as Manager of Business Analysis at UCare since February 2020, where responsibilities include managing Configuration and Claims Operations initiatives. Prior roles include Quality Product Director at MHK, overseeing Quality Solutions for healthcare services, and Manager of Quality & Health Outcomes at Blue Cross and Blue Shield of Minnesota, leading projects to enhance care quality and efficiency. Additional experience encompasses project management and client services management at various healthcare organizations, including Verisk Health Solutions and UnitedHealthcare. Michelle holds an MBA Certificate in Business Essentials from Rutgers Business School, a Master of Science in Information Technology from Capella University, and a Bachelor of Science in Advertising Communications from the University of Minnesota.