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Mai Clodette Castro has extensive experience in team leadership and customer support, currently serving as a Senior Team Lead for US&C Safety Investigations at Uber since July 2016. In this role, Mai oversees performance readouts, coaches and mentors team members, and manages high-performing teams within demanding environments. Previous positions at Uber include leadership of the Critical and Advanced Support Team and serving as a Social Media Specialist. Prior to Uber, Mai worked as a Customer Account Specialist at Teamspan Global Solutions and as a Customer Service Representative at [24]7. Mai holds a Bachelor of Arts degree in Communication from De La Salle University - Dasmariñas, earned between 2002 and 2006.