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Paul Lau is a Product Designer at TSB Bank since August 2023, specializing in UX design with a focus on collaboration and customer-centric solutions. Previously, Paul served as a UX/UI Designer at HealthMoni, where leadership in UI design and user research addressed user frustrations. Paul also gained experience at Finz, working on user-centered design and conducting user testing. Prior roles at King's College London included Teaching and Learning Experience Coordinator, where Agile projects enhanced user experiences, and Student Experience Coordinator, focusing on onboarding redesigns informed by user feedback. Earlier positions at St George's, University of London, as Student Experience and Graduation Coordinator, and Widening Participation Officer, provided foundational insights into user experience strategy and accessibility advocacy. Educational credentials include a Google UX Design Professional Certificate and a BA (Hons) in Marketing & Media from London South Bank University.