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Jaime Maldonado is an accomplished professional in user experience design and management, currently serving as Vice President of Experience Design at JPMorganChase since October 2024. Jaime previously held the position of Senior UX Manager at PwC and led the user experience research and design team at CSAA Insurance Group, overseeing customer and agent-facing applications. With significant experience in leading UX teams across various industries, Jaime has a proven track record in conducting user research, facilitating design thinking workshops, and achieving substantial cost savings through strategic project prioritization. Education includes a Bachelor's degree in User Experience from Arizona State University and an Associate's degree in Computer Animation and Multimedia from The Art Institutes.