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Israel Nieto is an experienced professional with a diverse background in technical support and analytics. Currently serving as the Lead Technical Support Engineer at Truv, Israel has previously held positions such as Technical Support Engineer and Technical Analyst at People.ai. In addition to technical roles, Israel has worked as a Billing Analyst, Accounts Receivable Specialist, and Business Development Representative at Pearson. Leadership skills were demonstrated as President of the Student Association at Durham College and UOIT. Israel's educational background includes a Graduate Certificate in Advanced Data Science and Predictive Analytics, as well as a Graduate Certificate in Big Data Analytics, both obtained from York University.