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Brian Cowan is a skilled Technical Support Engineer at TRUNO, Retail Technology Solutions, where responsibilities include providing Tier II support for Point-of-Sales software and hardware, Windows PCs, CCTV systems, and network infrastructure since February 2017. Prior to this role, Brian contributed as a writer for The Nerd Stash LLC and 8BitChimp from 2015 to 2020. Experience in technical support began with a position as a Technical Support Representative at Suddenlink Communications from April 2014 to January 2017, as well as earlier experience as a Customer Service Representative at Convergys from 2011 to 2014. Brian holds an Associate of Science in Computer Science from South Plains College, earned between 2015 and 2017.