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Carlos Baez currently serves as Vice President of Operations at TrueShore since May 2023, following a role as Director of the Contact Center at Asistensi from May 2022 to March 2023. Prior to these positions, Carlos held various leadership roles, including Manager of Customer Contact Center at Domino's Dominican Republic and Site Operations Manager at Call Center Pros. Additional experience includes Senior Operations Manager at UX Centers, Operations Manager at Advensus, Senior Technical Support Supervisor at Conduent, and Work Force Manager at Xerox Business Solutions Southeast. Carlos Baez earned a degree in Accounting, Business Administration, and Management from Universidad de la Tercera Edad between January 2014 and November 2017.