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Sarah Phillips has more than two decades’ experience within the media and communications industry, including roles as Account Director, Product Specialist and Product Owner at Isentia for over ten years.

Sarah is CX & Product Lead at Truescope, where she’s at the forefront of all aspects of client experience, with a focus on onboarding and retention strategies. Sarah designs and navigates the client support process, onboarding of new employees, and ensures Truescope continually reflects the needs of its clients, alongside the ever-changing landscape of the industry today.