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Julius Yap is an experienced professional in customer service management with a career spanning over two decades. Currently serving as the Senior Customer Service Manager at Truegenics Pte. Ltd. since December 2017, Julius leads the Customer Service Department in a dynamic company. Previous roles include Senior Customer Service Manager at Booking.com, Manager of Customer Care at DKSH Singapore Pte Ltd, where Julius oversaw the Singapore Contact Centre for the Healthcare Division, and Customer Service Manager at DHL Supply Chain Singapore Pte Ltd. Notable earlier positions include Call Centre Manager at Arvato Digital Services, Senior Operations Manager at Teletech Customer Management, and Regional Account Manager at arvato Services Asia Pacific Pte Ltd responsible for the Microsoft Xbox helpdesk. Julius began the career as a Regional Program Manager at TeleTech and also managed call center operations as a consultant for Telekom Malaysia. Academic credentials include a Diploma in IT from Informatics, following education at St Patricks School.