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Harold Peña is a seasoned professional with extensive experience in client success and customer care management across various industries. Currently serving as a Client Success / Account Manager for Triton Digital since July 2021, Harold previously led a bilingual customer service team at Teleperformance, focusing on achieving performance metrics and KPIs. With a strong background in the aviation sector, Harold worked as a Flight Service Supervisor at LAN Airlines, where responsibilities included ensuring crew compliance with safety standards and achieving high sales performance during flights. Additionally, Harold has experience as a Flight Attendant for Avianca and as a Commercial Coordinator for VIGOMEZ S.A., overseeing commercial management and client relations. Harold holds a Bachelor of Business Administration from Brigham Young University - Idaho and a Technologist in Marketing and Services degree from SENA.