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Gaurav Shinde is a seasoned professional with over 15 years of experience in technical support and customer satisfaction, currently serving as Platform Support Service Manager at TripArc since September 2023. Previously, Gaurav held key positions including Director Technical Support at Invafresh, Manager of Technical Support at Security Compass, and Technical Support Manager roles at Hansen Technologies and Sigma Systems, where expertise in cloud-native applications and telecom provisioning was developed. With a strong track record in enhancing support metrics, managing costs, and fostering team performance, Gaurav is proficient in data analysis and implementing strategies to improve operational efficiency, complemented by a solid educational background with a Master's degree in Computer Science from IMTR Aurangabad.