Customer Support and Service Team
About
The Customer Support and Service Team at TripArc ensures smooth and efficient operations across all TripArc platforms (DMX, ADX, TMT) by addressing customer inquiries, resolving technical issues, and providing user training. Team members manage invoice reconciliation and payments, lead customer success training initiatives, oversee platform support services, and specialize in air travel support, while the Director coordinates overall support strategy to enhance user satisfaction and optimize platform utilization.