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Joe Edens has a strong background in customer success and admissions/recruiting roles. Joe'smost recent position was as a Customer Success Lead at Trelica. Prior to that, they worked as a Customer Success Manager at FormAssembly, where they managed a portfolio of over 200 Enterprise higher education accounts. Joe collected KPI data, analyzed trends, and developed strategies based on metrics to help customers achieve their goals. Before that, Joe served as the Director of Admissions and Recruiting, Marketing, and Salesforce Administrator at Ramp School of Ministry, where they implemented Salesforce and Pardot as new recruiting/admissions/marketing systems. Joe also has experience as an Assistant Director of Admissions at Ivy Tech Community College, and as a Teacher at MeySen Academy, where they taught English immersion programs and an after-school English class. Joe also worked as a Territory Manager/Recruiter at Oral Roberts University, where they managed a territory and enrolled over 120 incoming freshmen.

Joe Edens attended Oral Roberts University from 2010 to 2014 and earned a Bachelor of Science degree in Communication, Interpersonal and Organizational. In 2022, they obtained a Salesforce Certified Administrator (SCA) certification from Salesforce.