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Heather Schafer is an experienced fraud analyst and client service professional with a strong background in the finance and healthcare sectors. Currently serving as a Fraud Analyst at NICE Actimize since September 2021 and simultaneously as a Client Service Representative II at TRC Healthcare since October 2018, Heather has developed expertise in identifying and resolving suspicious account activities. Previous roles include Customer Service Representative/Fraud at BAC Community Bank and a range of positions at J.P. Morgan, where responsibilities encompassed fraud analysis, quality service management, and customer support. Heather consistently exceeded production standards and played a pivotal role in achieving departmental objectives while maintaining a high level of client satisfaction. Education includes attendance at Almos Alonzo Stagg High School.