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Tracey Down, FCIP, CRM, currently serves as the Commercial Lines Manager and Atlantic Branch Lead for the National Business Portfolio Management Team at Travelers since March 2024. Prior to this role, Tracey held the position of Commercial Lines Underwriting Manager at Travelers Canada from September 2019. Tracey has extensive experience in the insurance industry, including a tenure as Commercial Lines Manager and Commercial Underwriter at Portage Mutual Insurance from October 1997 to October 2019. Earlier career roles included Insurance Sales Agent at Best Direct Insurance and Property Manager at P and A Associates. Tracey's educational background includes a CRM in Risk Management from the University of Toronto and an Associate's Degree in Business Administration and Management from MacEwan University.