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John Bryan Fulgencio is an experienced IT professional with a strong background in technical support and project management. Currently serving as a 2nd Line Engineer at Transputec Ltd since April 2020, John provides comprehensive support in end-user computing operations, including hardware, software, and network connectivity, while adhering to service management protocols. Previously, John worked as a Project Lead Information Technology Specialist at Atos, focusing on corporate technical support for desktop requirements and team resource management. Earlier roles include Service Desk Specialist at Virgin, Subject Matter Expert at Dell, and Technical Support Specialist at TeleTech Philippines, where John developed expertise in diagnosing and resolving technical issues across various platforms. John holds a Bachelor's degree in Computer Science from Informatics International College.