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Lafayette has worked in the customer experience industry for 25 years, with and for, companies ranging from startups to some of the most well-known Fortune 500 brands.

His experience and passion for operations, customer experience and learning and development equips him with the skills to consult with companies to ensure that the optimal solutions are being implemented to meet their customer experience goals.

He believes that no matter what channel or industry: voice, chat, email, financial services, retail, healthcare, or insurance, ALL customers deserve a high-quality experience and that partnering with Transparent BPO will be a true extension of your brand.