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Santanu Nandi heads HGS’ Global Business Excellence function that manages the areas of process design, compliance and re-engineering, and drives impact for clients, employees and organizational stakeholders.

Santanu has been associated with the Contact Center and BPM industry right from its global inception. He has previously worked with industry leaders like Accenture, Convergys (later acquired by Concentrix) and GE Capital. He has extensive experience in developing and managing profitable service operations while delivering excellence. His experience spans three decades in various industries such as BPM, Consumer Finance and Engineering & IT, cutting across various roles like sales, business unit management, business excellence, service operations, solution development and business transition.

Santanu has a Bachelor of Engineering (Mechanical) degree from SGSITS, Indore and a Post-Graduate Degree in Management from the Indian Institute of Management (IIM), Lucknow, a premier management school in India.