ÂÜÀòÂÒÂ×

Iliana Flores is an experienced professional with a diverse background in account maintenance, customer support, IT service management, and data analysis. Currently serving as an Account Maintenance Officer at Transaction Network Services since April 2021, responsibilities include managing merchant accounts, customer communications, billing configurations, and operational system checks. Previous roles include Customer Support Officer at ADVAM, Service Desk Analyst at ReturnToWorkSA and Hewlett Packard Enterprise, and SAP Support Analyst with IBM and Hewlett-Packard, where skills in ITIL processes, SAP BW support, and cross-functional collaboration were developed. An accomplished individual, Iliana has a Bachelor’s degree in Computer Systems Engineering from The Monterrey Institute of Technology and Higher Education.