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Erin Mattingly is a seasoned professional in service delivery and project management, currently serving as a Senior Service Delivery Manager at Tradebyte since March 2024. In this role, Erin focuses on driving improvements and optimizing service management strategies while implementing the ITIL framework to enhance business operations. Prior to this, Erin held multiple positions at PDI Technologies, including Project Manager and Manager of Merchant Service Operations, where responsibilities ranged from project planning and risk management to onboarding merchants and improving operational processes. Erin's earlier experience at HTEC Ltd. included roles such as Customer Experience Manager, Service Desk Manager, and Technical Support Analyst, showcasing a strong background in customer service, team management, and technical support. Erin completed A Levels at Taunton's College and holds GCSE qualifications from Regents Park Community College.