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Lissy Hendriks is an experienced Customer Success Manager specializing in Key Accounts at Toyota Material Handling Nederland since March 2019, focusing on optimal quality, safety, and service in internal logistics. Prior to this role, Lissy served at DHL in various capacities, including Key Account Manager for DHL Parcel, where the emphasis was on business development and maintaining high customer satisfaction from July 2007 to February 2019, and as Major Account Manager, fostering strategic partnerships. Earlier experience included a role as Field Sales Account Manager at DHL Express from February 2002 to May 2007, building relationships with medium-sized customers, and as Indoor Sales Executive at Van Gend & Loos B.V. between February 2000 and 2002, supporting account managers. Lissy holds a degree in International Business & Languages from Avans Hogeschool Den Bosch and an Atheneum diploma from Rodenborch College.