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Wolfgang Rieg has a robust background in customer relationship management and operational leadership, currently serving as the Head of Customer Resolution and Insight at Tower Insurance since May 2022. Prior roles include Customer Insights Manager and Conduct and Quality Manager at Tower Insurance, Operations Manager and Risk Partner at Southern Cross Health Society from October 2020 to May 2022, and various managerial positions at ANZ from June 2016 to October 2020, including Customer Relations Manager and Branch Manager. Wolfgang's career began at Commonwealth Bank, where responsibilities included Personal Lender and Assistant Branch Manager from April 2012 to May 2016. Educational qualifications consist of a Bachelor's degree in Business and Commerce (International Management) from Southern Cross University and a New Zealand Certificate in Financial Services (Level 5) specializing in Life, Disability, and Health Insurance from Open Polytechnic of New Zealand.