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Júlia Xisto has work experience in customer experience and consumer service roles. Júlia started working at Elife in 2017 as a Social CRM specialist and later transitioned to the role of Junior Consumer Service Representative. Júlia worked in these positions until November 2021. In 2021, they joined TotalPass Brasil as a Customer Experience Analyst, initially starting as an Analyst and later being promoted to the role of Pleno Analyst.

Júlia Xisto completed their undergraduate degree in Communication and Advertising at Universidade Anhembi Morumbi from 2016 to 2019. In addition to their degree, they obtained several certifications, including "Redes Sociais: Conceitos e Organização" from FGV Online in January 2023, "Profissional Adaptável: Inteligência emocional, finanças pessoais e liderança" from PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul in August 2022, "Fundamentos de Gestão de Tempo" from LinkedIn in May 2022, "Fundamentos do Marketing Digital" from LinkedIn in May 2022, "Liderando Mudanças" from LinkedIn in May 2022, "Inteligência Emocional 2.0" from Escola Conquer in March 2022, and "Futebol e fotojornalismo no Brasil" from Instituto Moreira Salles in October 2019.