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Karen Ellis has a diverse work experience spanning several roles and industries. Karen currently serves as the Head of Contact Center at Totally Plc since April 2021. Prior to that, they worked as an Operations Manager at Vocare from January 2016 to July 2021. Karen also had a role as a Patient Flow Manager at Royal Wolverhampton Hospitals NHS Trust from May 2014 to January 2015. Earlier in their career, they were a Regional Head of Performance at NHS Direct from October 2012 to August 2013.

Karen Ellis received a Master's degree in Gerontology from Keele University, studying from 1999 to 2001.