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Jessica N. is a seasoned professional with extensive experience in customer support and fraud prevention. Currently serving as a Senior Agent in Fraud Prevention at Schibsted Finland since July 2023, Jessica has been an Online Customer Support Specialist at Tori.fi, a leading online marketplace in Finland, since February 2015. Prior roles include Security & Moderation Coordinator at Investium, where responsibilities included customer care and organizing client meetings, and customer service roles at mySafety Oy. Jessica's early career included self-employment as a nail technician and positions as a seller at Rimi Baltic Group and Anttila Oy. Educational background includes Associate's Degrees in Business Administration and Management from Helmi Liiketalousopisto and Helsinki Business College.