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Wesam Al-Amad has a diverse work experience spanning multiple industries. Starting in 2014, they worked as a Customer Service Representative at Mobily for a year. In 2015, Wesam joined Aramex as a GSO Staff member, where they handled customer service and logistics for UAE calls. Their responsibilities included managing shipments and providing updates to clients. Then, in 2016, they transitioned to MadfooatCom, where they held multiple roles. Initially, they served as a Senior Application Support, troubleshooting and monitoring systems while supporting the implementation of new applications. From 2021 onwards, Wesam assumed the position of Application Support Team Leader, leading a team in providing comprehensive application support and utilizing DevOps practices to optimize system operations. Wesam also configured and managed monitoring tools to track system performance and proactively identify and resolve issues.

From 2012 to 2016, Wesam Al-Amad attended The World Islamic Sciences & Education University - W.I.S.E, where they earned a Bachelor's Degree in Computer Science.