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Craig McDonald's work experience begins in 2005 as a Co-Founder at DemandFactory.com, where they worked until 2007. Craig then joined ToolWatch as a Senior Engineer from 2007 to 2012. In 2012, they worked as the Lead Engineer, Server and Web at Ubooly until 2013 when they transitioned to Aetna as a Technical Product Owner and Architect until 2015. Since 2015, Craig has been with ToolWatch, initially serving as the COO & VP of Technology until 2021, and then transitioning to the role of CTO.

Craig McDonald attended Arizona State University from 2000 to 2004, where they obtained a Bachelor of Science in Computer Systems Engineering.