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Manuel Jorge is a skilled professional with a robust background in customer experience and support, currently serving as Customer Experience Global Manager at Tonsser since January 2022. Responsibilities include leading a support team, optimizing processes, recruiting interns, and enhancing user engagement and retention through effective support. Previously, Manuel Jorge has held positions as a Customer Experience Intern at Tonsser, Writer and Podcast Co-Host at The Footy Report, and Marketing and Customer Relations Intern at NewC. An academic background includes a Master’s degree in Football Business from The Football Business Academy and a Bachelor’s degree in Business Administration from Católica Lisbon School of Business and Economics, complemented by an exchange semester in Business Administration at EBS Universität für Wirtschaft und Recht.