ÂÜÀòÂÒÂ×

Antony Bond has a wide range of work experience in the telecommunications and finance industries. Antony began their career at NTL Business Limited, where they worked on the service desk dealing with faults, orders, billing, and general inquiries. Antony later became a team senior, overseeing a large team of temporary staff to support increased demand from a large public organization.

Bond then joined Pipex Communications, initially working on the service desk supporting small businesses with indirect telephone lines. Antony later became a team senior and internal auditor, ensuring compliance with quality management systems and reporting performance to industry regulators.

After that, Bond worked at Cable & Wireless Worldwide PLC as a service desk analyst, where they logged service affecting incidents and managed them to completion, supporting various partners and reseller customers. Antony eventually took on the role of escalation manager, providing customer support and establishing processes for managing service affecting incidents.

Next, Bond joined Vodafone as a service improvement analyst, focusing on data analysis, problem-solving, and process improvement across service desk teams and the wider operation. Antony enjoyed the variety and new challenges in the rapidly changing world of telecoms.

Most recently, Bond worked at Together - loans, mortgages & finance as a business process analyst, working on the GDPR program to ensure the business was prepared for the new regulation. This involved mapping business processes, identifying data collection and storage practices, and supporting other workstreams.

Overall, Bond has demonstrated strong analytical, problem-solving, and communication skills throughout their diverse work experience in the telecommunications and finance sectors.

Antony Bond attended Runshaw College from 1993 to 1995, where they obtained their A Levels in Mathematics, Physics, Chemistry, and English.

In terms of additional certifications, Antony obtained the following:

- International Diploma in Business Analysis from BCS, The Chartered Institute for IT in October 2019.

- Foundation Certificate in Business Analysis from BCS, The Chartered Institute for IT in April 2019.

- Certificate in Systems Modelling Techniques from BCS, The Chartered Institute for IT in March 2019.

- Certificate in Business Analysis Practice from BCS, The Chartered Institute for IT in January 2019.

- Certificate in Requirements Engineering from BCS, The Chartered Institute for IT in December 2018.

- Learning Data Analytics from LinkedIn in August 2017.

- SQL Fundamentals from SoloLearn in August 2017.

- ITIL Foundation in IT Service Management from EXIN your ICT competence partner in February 2017.