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Tom Roark is a skilled IT professional with extensive experience in technology operations and support. Currently serving as the Senior Manager of IT Operations at Toast, Inc. since May 2016, Roark leads initiatives for a Point of Sale system designed for the restaurant industry. Prior to this role, Roark was a Desktop Support Specialist and ITIL Practitioner at PerkinElmer, Inc., where responsibilities included desktop support and ITIL implementation. Roark also held the position of Senior End User Support Technician at Reston Consulting Group, specializing in desktop support. Earlier career experiences include roles in video production at Hudson Community Television, where Roark was involved in video editing, live broadcasts, and original programming. Roark earned an Associate's degree in Liberal Arts and Sciences from Nashua Community College.