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Megan Anderson is the Chief Customer Officer, responsible for leading the customer support functions at Toast. Before coming to Toast, Megan scaled and led the Global Customer and Partner Services team at Booking.com in Amsterdam, where she elevated the customer experience, drove automation and self-service, and oversaw a team of 9,000, providing 24/7 support in 32 languages. Also at Booking.com, Megan launched the alternative accommodation business. Other prior roles include operating director at Berkshire Partners, a Boston-based private equity firm, and management consultant with Bain & Company. Megan holds a BS in business administration and Spanish from the University of California, Berkeley and an MBA from Stanford Graduate School of Business.