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Natalia Andreeva is an accomplished professional in Customer Success and Digital Strategy with extensive experience in various leadership roles across multiple companies. Currently serving as Director of Digital Customer Success at 15Five since April 2022, Natalia previously held significant positions such as Director of CX Strategy and Ops at Gorgias, where the focus was on enhancing customer support for e-commerce brands. Notable prior roles include Scale Customer Success Manager at Slack and Customer Success Director at Astro Technology, Inc., contributing to innovative product changes and customer programs. With a strong foundation in building Customer Success teams and achieving notable outcomes like negative churn at Appfluence Inc, Natalia's expertise is complemented by a solid educational background, including a Master's in Business Communications from Tilburg University.