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Antonio Rubio is a dedicated management professional with extensive experience in customer service and quality assurance. Currently serving as a Senior Manager of Customer Service Initiatives at Thriveworks, Antonio focuses on improving employee and client experiences while driving operational excellence. Prior experience at Verizon includes roles as a Customer Service Quality Senior Analyst and Performance Assurance Analyst, where Antonio analyzed trends to enhance performance metrics, developed employee development plans, and managed quality initiatives. Antonio holds Bachelor's degrees in Criminology and Psychology from The University of New Mexico.