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Angela Smith is an accomplished Senior Director with extensive experience in contact center operations and sales. Currently serving at Thriveworks since November 2022, Angela previously held a similar role at Vein Clinics of America for over two decades, where significant achievements included orchestrating operations for 60+ national clinics, enhancing performance through technology solutions, and managing a successful transition to a remote workforce. Angela's expertise encompasses developing operational efficiency, achieving high conversion rates for new customer calls, and fostering an exceptional customer service culture. Additionally, experience as an independent contractor for Upstream Rehabilitation involved supporting the development of a Patient Liaison group, while early career roles included sales management at Jasmine Bridal. Angela holds a Bachelor of Science degree from Northern Illinois University.