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Matt Delfosse is a seasoned Business System Analyst at Thrivent Credit Union, having joined the organization in January 2011. Responsibilities include overseeing digital channel operations, implementing strategic goals, championing fraud prevention, and resolving advanced customer issues. Notably, Matt led a team during a comprehensive online banking conversion, enhancing mobile banking and payment functionalities. Prior to this role, Matt served as a Channel Management and Product Development Specialist, where expertise in procedure writing and staff training contributed to successful transitions during a bank-to-credit union conversion. Matt's earlier experience at Thrivent Financial Bank involved optimizing call center operations and online banking processes through Lean Six Sigma principles while progressing from a CSR III to an Advanced Business Process Analyst. Matt holds a Bachelor’s degree in Business from the University of Wisconsin Oshkosh.