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Luke Martell is an experienced operations manager with a strong background in quality assurance and training. Currently serving as Operations Manager for Quality Assurance at Monzo Bank since February 2021, Luke previously held the position of Learning & Quality Manager at Booking.com, where responsibilities included the performance management of over 600 FTEs and leading a team of trainers and quality evaluators. Luke's career also includes roles at Treatwell, Hinduja Global Solutions (for TalkTalk), TalkTalk, and The Cobra Group, showcasing a proven track record in team management, performance optimization, and customer loyalty. Notable achievements include participation in a management fast-track program and the implementation of innovative solutions to improve operational efficiency at Booking.com.