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Mikel Giles is an experienced information systems analyst currently working at The Citizens Bank of Philadelphia since April 2022, previously serving as an information technology specialist. Prior to this role, Mikel worked as a service desk technician at Istonish, where excellent customer service was paramount in addressing support tickets. Mikel's diverse background includes project management at Installed Building Products, where coordination with contractors and ensuring quality control were key responsibilities. In earlier positions, Mikel enhanced customer service skills at The Home Depot and developed leadership expertise as an infantry team leader in the U.S. Army's 4th Infantry Division. Mikel began a career in service as a stock clerk at Winn-Dixie. Educational qualifications include studies at St. Johns River State College and ongoing training at New Horizons Regional Education Centers.