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Cem Caglar MIH SJS is an accomplished hospitality professional with extensive experience in hotel management, currently serving as General Manager at The Trafalgar St. James since June 2019. With a strong focus on operational excellence, Cem has successfully improved the hotel's Quality Assurance score, overseeing 150 team members. Previous roles include Manager of BPS Assist at Hilton, Front of House Manager during the pre-opening of Hilton London Bankside, and various positions at London Hilton On Park Lane, where Cem implemented process improvements and enhanced guest experiences. Educational credentials include a Master of Arts in International Business Management and International Tourism Management, alongside a Food and Beverage Management certification from Cornell University.