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Karla Montalvo is an experienced hospitality professional currently serving as an Assistant Room Operations Manager at The St. Regis Bal Harbour Resort since October 2022, where contributions to housekeeping and front desk operations include skills, expertise, and reliability, alongside developing training plans in line with Forbes and brand standards. In the role of Rooms Controller at St. Regis Hotels & Resorts since July 2019, Karla has successfully implemented strategic blocking of room reservations, managing 213 rooms across 11 different types. Previous experience includes positions as Receptionist at G Proulx LLC and Customer Service Representative at MTI America. Karla holds a degree from Universidad de Puerto Rico, completed between 2010 and 2015.