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The Guest Experience Team at The St. Regis Bal Harbour Resort is dedicated to ensuring every guest's stay is exceptional and memorable. Comprised of roles such as Guest Experience Expert, Assistant Room Operations Manager, VIP Guest Relations, Lobby Butler, Front Desk Agent, Rooms Ops Manager, and Residences Manager, the team collaboratively manages personalized interactions, seamless check-ins, distinguished service for VIP guests, and coordination of bespoke experiences, thereby upholding the resort's reputation for supreme luxury and outstanding service.