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Catherine Enriquez is an accomplished Information Technology professional with extensive experience in various roles related to workforce management, quality assurance, and technical support. Currently serving as an Information Technology Support Assistant at PAGCOR since May 2022, Catherine previously held positions as a Workforce Management Analyst and WFM Performance Analyst at PROBE Group from April 2021 to April 2022. Catherine's background includes significant expertise as a Process Analyst and Quality Assurance Specialist at Atos, where responsibilities included monitoring call quality, identifying training needs, and driving quality initiatives. Catherine also has experience as a Real-Time Analyst, focusing on workforce management data and strategy execution. Prior roles in IT support were held at Siemens and TeleTech, where customer support and technical issue resolution were key responsibilities. Catherine holds a Bachelor of Science in Computer Science from AMA University and completed high school at Marikina Science High School.